Escalation Contacts for Technical Support

The following table shows the Technical Support Manager's contact information, based on geography and product line.

Any manager can help you, regardless of your product line.

Region

Product Line

Technical Support Manager

Contact

Americas

OpenEdge Deployment

Marcelo Konatu

+1 781 280 2751
konatu@progress.com

Americas

OpenEdge Development
Sonic
Actional

Perla Lopez Espin

+1 781 280 2757
plopez@progress.com

Americas

ObjectStore
DataXtend
Apama

Kirk Stepanian

+1 781 280 3049
kstepani@progress.com

Americas

EasyAsk

Vincent Riley

+1 781 280 4409
vriley@easyask.com

Europe, Middle East and Africa

OpenEdge

Jean Richert

+31 (0)10 286 5287
jri@progress.com

Europe, Middle East and Africa

OpenEdge
Sonic

Eelco H. Essenberg

+31 (0)10 286 3282
eessenbe@progress.com

Asia Pacific

All Products

Peter Bignell

+61 3 9805 8610
pbignell@progress.com

Japan

Sonic
DataXtend
Apama

Takeshi Yokokawa

+81 3 3556 7632
tyokokaw@sonicsoftware.com

Director Technical Support

Worldwide

All Products

Peter Holt

+1 781 280 4661
pho@progress.com