Technical Support Contact Information

Progress Software is dedicated to providing service to our worldwide customers. Below is a list of the Technical Support centers that can provide users with timely and reliable customer service.

To ensure that email messages promptly reach our Customer Support staff and not rejected as “spam”, please include in the subject line a valid serial number, or the phrase: Technical Support issue. When corresponding with engineers about an existing issue, be sure to include your work request number (Wnnnnnnnn) in the subject line.

Americas (US, Canada & Latin America)

Evaluation Support (pre-sales):
Tel: 1 781 999 7100
eval@progress.com

Customer Support (post-sales):*
8:30 AM -8:00 PM ET
Tel: 1 781 999 7200
actional-support@progress.com

Europe, Middle East & Africa Support

Progress Software Europe B.V.
P.O. Box 8644
Schorpioenstraat 67
3067 GG Rotterdam
The Netherlands

Evaluation Support (pre-sales):
info-emea@progress.com

Standard hours of operation are:
8:00am CET to 6:00pm CET, Monday through Friday

EMEA Phone Numbers:
emeasupport@progress.com

Asia Pacific

Evaluation Support (pre-sales):
actional-eval-ap@progress.com

Customer Support (post-sales):*
9:00 AM - 5:30 PM Tokyo

English
Tel: +81 (0)3 3556 8360
actional-support-ap@progress.com

Japanese
Tel: +81 (0)3 3556 8325
actional-support-jp@progress.com

International Toll-Free Number (English):
Tel: +800 SONICTEC (+800 7664 2832)

Toll-Free Regional Access:
Australia
Hong Kong
Malaysia
New Zealand
Singapore
South Korea