Progress Support Services

Tailored Support Coverage to Ensure Your Success

Progress Software’s Worldwide Technical Support Services provides worldwide, round-the-clock technical support and maintenance services to ensure your success with Progress products.

Our tiered support offerings – Mission Critical, Extended 24x7, and Basic – enable you to use the right level of support services to meet the needs of your application support team and your business users.

Support Level What it helps you do What it means to you
Mission Critical Prompt response time on all issues, access to Progress support at any time and a dedicated Technical Account Manager (TAM) to coordinate your relationship with Progress. Never needing to worry about unplanned downtime and impact to your mission critical business applications.
Mission Extended 24x7 Prompt response time on all issues and access to Progress support at any time. Access to Progress support around the clock, 365 days a year.
Basic Access to all support services and all on-going maintenance and updates. Complete access to support tools and upgrades without additional cost.

Each support level provides you with multiple ways to access our technical support personnel and Progress support tools to resolve your current issues.

Our worldwide support centers span seven global locations, support over 135 active products and converse with customers and partners in 16 native languages to make them successful.