Welcome! As you are probably aware, Mindreef was acquired by Progress Software, and is now part of the Progress® Actional® product family. With this acquisition and the release of Actional 8.0, the Mindreef technology is now integrated into the Actional product family portfolio.

How can we help you?

 

 

Are you a Mindreef customer looking to learn about Actional 8.0 products?

Read our Frequently Asked Questions to learn how Mindreef products have been integrated into the Actional family of products. You may also be interested in Actional 8.0 Release Highlights.

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Are you a Mindreef customer looking for technical support?

To send feedback or problem reports, email support@mindreef.com.

Click here to learn how best to report a problem. Following these instructions will allow us to troubleshoot your problems more promptly and efficiently.

Are you new to Mindreef and looking to learn about our technology?

Actional solutions provide complete business transaction visibility, security, and control from design-time to runtime. Our products and solutions meet the challenges of keeping today's distributed, interconnected applications up and running reliably.

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For additional information about product licensing and upgrades, please call us at 1-800-4-Progress.


Getting the Most from Technical Support

To request help:

  • Send an email to support@mindreef.com
  • The subject line of your mail should include a brief description of the issue for our tracking system.
  • If possible, please attach a workspace file including all relevant SOAP messages and WSDL contracts.

To report a bug:

  • Send an email to support@mindreef.com.
  • The subject line of your mail should include a brief description of the bug for our tracking system.

    Addition information to include in your bug report:

    • Product name and version (from the About link under Settings or Server Settings).
    • Exact text of any error messages .
    • A workspace file containing the contract (WSDL), messages or test script needed to reproduce the problem. To save a workspace to a file, press the "Download" button on the Workspace toolbar or tab.
    • Instructions for reproducing the problem.
    • If you are having trouble invoking or resending messages, please tell us:
      1. Does your network require you to forward messages through a corporate HTTP proxy?
      2. Are you using any of the following: HTTPS, basic authentication, NTLM authentication, SSL client certificates, cookies, WS-Security?

    • If you are having trouble capturing messages, please tell us:
      1. How you are generating the client requests (which SOAP toolkit or SOAP testing tool?)
      2. How many machines are involved, and the location of the client, the server, and the collector.
      3. The method you are using to capture messages (packet capture, HTTP proxy, or port forwarding).
      4. Does your network requires you to forward messages through a corporate HTTP proxy?
      5. Are you using any of the following: HTTPS, basic authentication, NTLM authentication, SSL client certificates, cookies?
      6. What files are in the spool directory of your collector installation?

    • If you are having trouble testing for WS-Security, please tell us:
      1. Which WS-Security settings you used.
      2. Are you trying to override settings from a security profile?

    • If you are using Policy Rules Manager, and you are having a problem with a custom rule, please add the rule to a new profile under Policy Setup, download it, and send us the profile file.
    • Browser and version (if reporting a user interface issue).
    • The URL of the page you were on when the problem occurred.